Client Advisor
Summary

Key Responsibilities

Guest Experience & Front Desk Operations

• Warmly greet all guests and ensure an effortless check-in and check-out process, performed with elegance and discretion.
• Consistently maintain a professional and polished demeanor while answering calls, managing bookings, and handling guest inquiries.
• Anticipate guest needs and personalize their spa journey with thoughtful touches and accurate information.
• Handle appointment changes and scheduling adjustments with efficiency and grace.

Team & Service Coordination

• Liaise between spa therapists, estheticians, and management to ensure a seamless flow of services and schedule accuracy.
• Communicate treatment preferences and special requests clearly to the service team.
• Support service excellence by proactively preparing for each guest’s arrival, such as confirming beverage preferences, ensuring room readiness, or noting VIP status.

Retail & Key Holder Duties

• Drive retail performance by consistently meeting or exceeding sales goals, improving key performance indicators (KPIs), and supporting the client experience through effective team selling strategies.
• Perform key holder responsibilities, including overseeing opening and closing procedures, securing the facility, and maintaining business readiness.
• Maintain high standards of visual merchandising, ensuring retail displays are current and aligned with seasonal promotions and brand guidelines.
• Oversee inventory levels, receive shipments, and accurately document products within spa software.

Administrative & Operational Support

• Maintain spa software with up-to-date bookings, precise guest records, and thorough service notes.
• Process payments, apply discounts or packages as necessary, and ensure all transactions are completed smoothly.
• Monitor front desk supplies and retail product inventory, assisting with merchandising and product education as needed.
• Assist in enforcing sanitation, safety, and cleanliness protocols in the reception area and common spaces.

Experience & Qualifications

• To be considered for this position, applicants must possess a minimum of two years’ experience in roles where high performance is essential. Relevant backgrounds include retail, guest service, or administrative positions, with a strong preference given to those who have worked in the luxury sector or within a wellness-focused environment.
• Familiarity with spa or salon scheduling software is required; platforms such as Mindbody, Booker, or Zenoti are commonly utilized in this setting.
• A high school diploma is mandatory for all candidates, while additional education—such as a degree or coursework in hospitality, wellness, or business—is considered a valuable asset that may enhance the application.

Core Competencies

• Candidates must display warm and professional communication skills, consistently maintaining a guest-first approach.
• High attention to detail and strong organizational abilities are essential qualities, as is the capacity to remain calm and solution-oriented in fast-paced and sometimes high-pressure environments.
• Successful team members should be collaborative, adaptable, and fully committed to upholding refined standards of luxury service.